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Privacy policy

General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data are all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This can be, for. E.g. data that you enter in a contact form. Other data are recorded automatically or with your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?
Some of the data is collected to ensure that the website is error-free. Other data can be used to analyze your user behavior.


The responsible body for data processing on this website is:

Besco Medical medicine and rehabilitation products GmbH

Marienring 12

D-76829 Landau in the Palatinate

Germany

Tel .: +49 (0) 6341 70 89 50

Email: shop@bescomedical.de

Website: https://www.bescomedical.de

If you have any questions, you can contact our data protection officer at:


The data protection officer

Besco Medical Rehabilitation and Medical Products GmbH

Düsseldorfer Strasse 6-8

68219 Mannheim

E-Mail: Datenschutz@dabelstein.com

General information on the processing of personal data

When accessing our content, information is automatically collected by us or contracted service providers. The following describes which information is collected when and why and how long it is stored.

Affected persons Collected data Legal basis

Retention period

All visitors
  1. Timestamp of usage
  2. Name of the website and retrieved file
  3. Operating system of your computer
  4. IP address
  5. the so-called referrer URL
Art. 6 para. 1 lit.f GDPR (legitimate interest) to maintain the stability and security of the service The deletion takes place after 7 days, provided there is no further legal obligation to a longer storage
Buyer
  1. Data collected from "All users"
  2. Contract and billing data
  3. Contact details
  4. User identification (when registering) Art. 6 Para. 1 lit. c GDPR (legal obligation)

3 & 4 .: Art. 6 Paragraph 1 lit. b GDPR (contract fulfillment) to fulfill our contractual obligations




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2: Data relevant for billing is deleted after 10 years
3 & 4: Deletion takes place after 6 years




Interested in which products to put in the shopping cart

  1. Data collected from "All users"
  2. Contact details
  3. Cart
2 & 3: Art. 6 para.1 lit f GDPR (legitimate interest) to remind you to buy based on the purchase you have started The deletion takes place after 7 days, provided there is no further legal obligation to a longer storage
When using the contact form
  1. Data collected from "All users"
  2. Name
  3. Email
  4. Telephone number
Art. 6 para. 1 lit.f GDPR (legitimate interest) to answer your questions and fulfill your wishes
Art. 6 Para. 1 lit.b GDPR (contract fulfillment) to fulfill our contractual obligations
Commercial letters are legally binding for 6 years. Data that otherwise accrue will be deleted after the purpose has been fulfilled.
When writing an email to us
  1. Email
  2. All the information you give us
Art. 6 para. 1 lit.f GDPR (legitimate interest) to answer your questions and fulfill your wishes
Art. 6 Para. 1 lit.b GDPR (contract fulfillment) to fulfill our contractual obligations
Commercial letters are legally binding for 6 years. Data that otherwise accrue will be deleted after the purpose has been fulfilled.


When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Article 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Article 6 (1) (c) GDPR serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the person concerned do not outweigh the first-mentioned interest, Art. 6 (1) (f) GDPR serves as the legal basis for processing.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in your browser line. If the SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

External hosting
This shop system is hosted by an external service provider (host). The personal data recorded on this website are stored on the host's servers. This can be v. a. be IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access and other data generated via a website. The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 Para. 1 lit.b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 Para . 1 lit.f GDPR).Our hoster will only process your data insofar as this is necessary to fulfill its performance obligations and follow our instructions with regard to this data

We use the following hosters:

Shopify International Limited
Victoria Buildings, 2nd Floor at 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Use and application of cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable your browser to be recognized the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values ​​on an individual basis. Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

In some cases, the cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies we use, the processing takes place in accordance with Art. 6 Paragraph 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 Paragraph 1 lit. in accordance with Art. 6 Paragraph 1 lit.

Our website can also be viewed without cookies. You can configure your browser settings according to your wishes and, for example, reject the acceptance of so-called third party cookies or all cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/ de / kb / cookies-allow-and-reject
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple. com / de-de / guide / safari / sfri11471 / mac
Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be restricted.


Order processing

To process your order, we work together with the following service provider (s) who support us in whole or in part in the execution of concluded contracts.Certain personal data is transmitted to these service providers in accordance with the following information

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of data is Art. 6 Para. 1 lit. b GDPR.

In order to fulfill our contractual obligations towards our customers, we work together with external shipping partners. We will pass on your name and delivery address and, if necessary for delivery, your telephone number, exclusively for the purpose of delivery of goods, Article 6 (1) (b) GDPR, to a shipping partner selected by us.

Use of payment service providers (payment services)


- PayPal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal, we give your payment details to PayPal as part of the payment process (Europe) Sarl et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
PayPal reserves the right to use the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase" Invoice "or" installment payment "via PayPal before carrying out a credit check. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values ​​(so-called score values). As far as score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, but is not limited to, address data. Further data protection information, including the credit agencies used, can be found in PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can request this processing of your data at any time object by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

- Shopify Payments
We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered by the payment service provider Shopify Payments, The payment is processed by the technical service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we receive the information you provided during the ordering process along with the information about your order (name, address, account number, Bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Paragraph 1 lit. b GDPR. Your data will only be passed on for the purpose of processing payments with Stripe Payments Europe Ltd. and only insofar as it is necessary for this.You can find more information on data protection at Shopify Payments at the following Internet address: https://wwwshopify.com/legal/privacy.

Google reCAPTCHA

On this website we also use the reCAPTCHA function from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function is primarily used to distinguish whether an input is made by a natural person or is improperly made by machine and automated processing. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 Para. 1 lit. avoiding abuse and spam. When using Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC. come in the US.

You can find more information about Google reCAPTCHA and Google's data protection declaration at: https://www.google.com/intl/de/policies/privacy/

As far as legally required, we have obtained your consent for the processing of your data described above in accordance with Article 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future. In order to exercise your revocation, please follow the option described above to make an objection.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. We only use Google Analytics with activated IP anonymization. The IP address of the user is shortened by Google within the EU or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases.

Google processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Your rights as a data subject

Your rights You are entitled to so-called data subject rights, i.e. rights that you can exercise as a data subject in individual cases. They result from the GDPR:

  • Right to information (Art. 15 GDPR): You have the right to information about your stored personal data.
  • Right to correction (Art. 16 GDPR): If you discover that incorrect personal data is being processed, you can request correction. Incomplete data must be completed taking into account the purpose of the processing.
  • Right to deletion (Art. 17 GDPR): You have the right to request the deletion of your data if there are certain reasons for deletion. This is particularly the case if these are no longer required for the purpose for which they were originally collected or processed.
  • Right of objection (Art.21 GDPR): if we process your personal data as part of a weighing of interests based on our overriding legitimate interest, you have the right to object to this processing at any time for reasons arising from your particular situation with effect for the future
  • If you exercise your right to object, we will generally stop processing the data concerned.
  • You are also entitled to other rights of the data subject, in particular the right to restrict data processing (Art. 18 GDPR) and data portability (Art. 20 GDPR), in accordance with the requirements in Art. 12 - 23 GDPR. li >
  • You also have the right to complain to the responsible data protection supervisory authority, the State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg. The complaint to the supervisory authority can be made informally.

If you have any questions, comments or inquiries regarding the collection, processing and use of your personal data by us, please also contact us using the contact details given above.

Objection or revocation against the processing of your data

If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if the processing is in particular not required to fulfill a contract with you, which is shown by us in the following description of the functions (e.g. Article 6 (1) (f) GDPR). When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue processing.

Please send your revocation or objection to: shop@bescomedical.de.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. If you click on an ad placed by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify users. If the user visits certain pages on this website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page.

Every Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie in your internet browser under user settings.You will then not be included in the conversion tracking statistics

The storage of “conversion cookies” is based on Art. 6 Paragraph 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

You can find more information about Google AdWords and Google Conversion Tracking in Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.

Google processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Note on data transfer to the USA

Our website includes tools from companies based in the USA, among other things. When these tools are active, your personal data can be passed on to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the person concerned being able to take legal action against this. It cannot therefore be ruled out that US authorities (e.g. secret services) process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities.



Changes to this privacy policy

We reserve the right to change the data protection regulations at any time with future effect. A current version is available on the website. Please visit the website regularly and find out about the applicable data protection regulations.

Current status 01.09.2021, revision status 1.2

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